FAQ
General
What does Lagom mean?
Our name comes from the Swedish word that describes the feeling when something has ‘perfect balance’ or is ‘just right’. We believe that this word perfectly embodies our ethos, our desire to capture the magical state of something that is ‘just right’.
How do you pronounce Lagom?
The most common pronunciation is LAW-GOM
What is your environmental policy?
Here at Lagom, we take our responsibility to the environment very seriously. We take special
care to ensure that all of our activities and products are as sustainable as possible. Please refer to our sustainability page for further information.
Is my personal information kept safe?
Your information is kept private and confidential, and we (LAGOM DESIGN) will never
share it with any third party. Rest assured that we will only use the information we collect to
contact you about your order when necessary. We value your trust and will do everything we
can to protect your privacy.
Ordering
What should I do if I forget my account password?
Click the ’forgot password' link on the log in page, or email sales@lagomdesign.co.uk to request a password reset link.
Can I place an order by telephone?
If there is no other way of ordering, then yes you may. Please call +44(0)333 123 0101 and select Sales. We are open from 09.30 to 17:00, Monday to Friday.
What forms of payment do you accept?
You can pay via BACS or by telephone. Please call +44(0)333 123 0101 and select Accounts.
We are open from 09.30 to 17:00, Monday to Friday.
How do I cancel my order?
If you need to cancel your order, please get in touch with us via phone or email. We'll do
everything we can to prevent it from being shipped out.
Shipping
Which countries do you ship to?
We deliver worldwide! Please refer to our delivery page or email sales@lagomdesign.co.uk
for further information.
Will my order be tracked?
Yes, your order will be send using tracked delivery.
How will my order be packaged?
We can send individual cards with or without plastic wrapping. Please ensure that your preferences are selected when you confirm your order.
Your items will be placed in either a protective envelope or box, depending on the size of your order.
Should you have any specific packing requirements, please ensure that these are specified when you confirm your order, or contact orders@lagomdesign.co.uk
What are UK, EU, and Rest of the World shipping methods & delivery estimates?
Please refer to our delivery page or email sales@lagomdesign.co.uk for further information.